With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
Even large enterprises today are embracing on-demand software to solve their business needs. Now squashing their fears concerns over security and functionality, companies are increasingly turning to software-as-service for its subscription pricing model, rapid time-to-deploy and flexible scalability. In keeping with customer demands, Web self-service and contact center solution provider InQuira has announced on-demand versions of its current on-premise offerings. Chris Hall, InQuira’s vice president of marketing, asserts that it’s in no way a light-weight version. InQuira OnDemand gives customers more options in terms of deployment and pricing.
“What’s important to us is increasing our distribution strategy,” Hall says. InQuira has existing partnerships with Oracle CRM On Demand, Oracle’s Siebel offering, and Genesys Telecommunications Laboratories. The newest on-demand offering will extend the company’s reach, Hall says. “[InQuira] has a really established reputation as the best-of-breed intelligent search vendor that quickly and easily integrates with everyone,” says John Ragsdale, vice president of technology research for the Technology Services Industry Association (TSIA). “It now has an edge by having a cloud offering.”
Ragsdale also holds that the timing of this release is nice, given the uptake he has seen in inquiries about search technology. What Ragsdale now calls the “intelligent search” market includes an interesting list of vendors ranging from knowledge base solution providers, companies doing concept-based searches on an analytics platform (such as InQuira), and enterprise search vendors. “These three formerly separate worlds of search have started to blend together,” he maintains.