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Do big enterprise vendors depends on market inefficiencies to give them an unfair advantage? That’s what Bob Warfieldis saying atEnterprise Irregulars. It’s not a particularly shocking idea, or as potentially explosive asangel investors engaging in price fixing and collusion (allegedly). But it’s worth considering, especially as SaaS and freemium pricing continue to proliferate in the enterprise.
Consider: if we want to contemplate a new word processor for our business, we just go buy copies of all the word processors, try them out, and decide which one we like best. Big Enterprise Software is a different kettle of fish altogether. If we want to apply the transformative magic that Big Enterprise Software promises, we can’t do that. It’s so complicated to install, we can’t even begin to let you play with it. Besides which, you have to make so many decisions that go to customization based on your specific business processes that even if we did let you play with it, you wouldn’t be having a representative User Experience. Besides which, it can absolutely do what you need it to do, and it will do so much better than the competition. Trust us, because we’re the Big Enterprise Vendor and we wouldn’t have gotten here if we didn’t have the best thing going.
I’m not usually one to apologize for big companies – but is this really all there is to it? After all, the vendors reputation and ongoing relationship with IT managers must mean something.