1 — Talk to Your Employees.
Technology decisions have traditionally been handed down from the top, forced on employees along with a training manual and a help desk number. But there’s a fundamental difference between giving your employees technology that they have to use and giving them technology they want to use. Before you formulate your information management strategy, consider talking with your employees. Do they feel enabled—or disabled—by technology? Chances are, they have some pretty valuable insights into what isn’t working, and maybe even some technology recommendations. Individuals and departments often find creative ways to work around cumbersome infrastructure and platforms, implementing wikis, extranets, and cloud content management platforms to better manage and share information. Take a look at the organic processes your employees have put in place and the solutions they’ve adopted—if they’re working, why not consider broader deployment?
[Note: Are you aService Company orVAR in theDocument Management Space? If so, have you made your plans to attend theDocument Management Service Providers Executive Forum November 4-6 in Nashville? Make your plans NOW; seats are limited.]
2 — Leverage the Cloud.
With geo-distributed workforces, an explosion of business information, and decisions that need to be made in real-time, there’s a massive disconnect between the legacy infrastructure businesses have deployed and the problems they’re meant to solve. Transitioning from on-premise solutions to cloud-based platforms brings cost efficiencies, shorter deployment times, and platforms that can scale to accommodate company growth and massive amounts of data without penalty. Between Amazon EC2 for infrastructure-as-a-service, Force.com for platform-as-a-service, and Google Apps for software-as-a-service, companies large and small now have enough options to run their entire business in the cloud. And there’s a new crop of enterprise software solutions like Box, Jive and Yammer that are leveraging the scalability and real-time capabilities of the cloud to tackle massive information and collaboration challenges, giving enterprises a holistic view of content and conversations within their business.