Using expertise and talking about it – Knowledge Jolt with Jack.

Following on this morning’s webinar with Victor Newman, I attended theBoston regional group of theSIKM Leaders group whereMatt Moore talked about the project that he andPatrick Lambe have been running onUsing Expertise. They started by collecting stories and have been in the process of conducting asurvey to review how expertise is used / perceived within organizations. I find it interesting that the expertise topic was central to both of these discussions.

Matt opened with a discussion of “lost knowledge” and how that is a topic that often frames expertise and discussions around how well organizations are able to continue operating. But there are other types of expertise that are important to organizations: know who; know how; experience; memory; skills; technical. Depending on the type of organization and the situation in which it finds itself, the importance of these types will vary. There will also be differing types of risks associated with each type, with attending risk management strategies. And there will be different ways to develop and encourage development of expertise. These nuances are the subject of their survey.

Continues @http://blog.jackvinson.com/archives/2010/06/17/using_expertise_and_talking_about_it.html

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