It’s a really good question. When you have so many different departments involved in setting system requirements, how easy is it to make sure everyone comes out with the same understanding of what the system should actually do? All too often, team members from IT, legal, HR, finance, Records Management and others, come away with different expectations.
So, the even better question that the speaker at theARMAInternational Conference explored was “What can we do to make sure we have the same expectations of what the project will deliver?”
Steve Goodfellow from Access Systems Consulting shared some lessons he has learned through multiple consulting engagements.