In the months leading up to last year’s Defrag, I began to blog about what I called “the productivity boom .” By that I meant this broad phase that we’re in, whereby we’ll see productivity in the enterprise make better than normal gains. The boom has a couple of pieces:
1. the advent of cloud computing — which leads to a mobility and IT agility that we haven’t realized before.
2. leveraging the human aspect of business processes.
Today, I want to dig in to #2 a bit more.
Productivity is, by definition, about reducing cost — which is to say that productivity is driven by doing more with less. You don’t get more productive by opening up new lines of business (the revenue side of things), you get more productive by either changing a business process (to make it more efficient), or by improving the skill-set of employees in an organization. “Changing a business process” could be anything from reducing the “man-hours” (I mean that in a non-gender specific way) spent on enrolling a new employee in benefits programs to reducing the length of the sales cycle.