Ray Wang began an excellent discussion last month thathighlighted the major shifts and disruptive forces that the modern CIO faces today. It’s a given with most executives these days that the business landscape is quite a different one than it was just two short years ago. As part of this, many long-held assumptions and perceptions about the enterprise have begun to fall by the wayside. Chief among these has been a sense of the growing loss of top-down control amid rapidly changing performance and accountability expectations.
Make no mistake, the business side of the IT/business equation has their hands on the wheel more than ever. Primary operational focus has moved sharply towards promoting short-term revenue stability, transitioning to new market conditions with minimum disruption, and attaining medium-term sustainability. Along the way, the customer has become a vocal back-seat driver and has started to demand a larger share of influence while wielding more real, de facto power than just about any time in business history.