Install and Control – From the technical requirements to resource allocation for the implementation, Widen Project Management staff serve as the “head wranglers” to align appropriate resources with the goals of the project. In marketing speak, the team of technical and project management people is what helps customers with enough other projects on their plate “get up and running” as efficiently as possible.
Next, it comes with the training of the client administrators to use the system and coordinate the ingestion of content, organization and the setup of user roles and access levels.
The last key ingredient to a successful implementation is user adoption. This comes in several ways, but a SaaS provider is well equipped to work with the client administrators and project managers to setup the appropriate controls, train and educate users on the functionality and purpose of the software, and is able to make it as easy as possible to promote the existence and “the big shift” of the software to all users – usually in stages – both internally and externally with channel partners and affiliates.
Live and Grow – A successful implementation is not only measured by the launch of a system but by the use. ROI is driven by USE. What differentiates the SaaS model? The ability to scale and adapt with and throughout the enterprise (and external partners) while being nimble enough to accommodate growth and a changing business climate with resources guided by a company whose core competency is the creation, management, and distribution of digital content. Internal IT resources remain dedicated to maintaining the business operations, while a SaaS provider is there (sometimes when internal IT is not) to assist in adding more infrastructure or provide more service. What happens when you have a question? You want to be able to get an answer, right. A SaaS provider dedicates trained people to both staff a help desk and consult with the client on ways of making it work – usually supplying more than one right answer.
Be Real & Work –A SaaS provider is not a software company that hires a bunch of software developers to live on an island and write code. A SaaS provider is equipped with several teams who are responsible in meeting with clients, interpreting their needs, delivering solutions that really work, and being able to quickly change the solutions as needs change. This is where Widen typically has a heads up. We’re not just a software company. Widen is a developer and a user of our own technologies.
Full Article @http://blog.widen.com