Over at my ZDNet site, I’ve been engaged in a number of discussions about theuncertain future of IT departments as we know them. Outsourcing and cloud computing — especially cloud computing — are being seen as the culprits bringing about a new IT reality, with technology services increasingly delivered from outside the firewall.
Whether or not you agree that IT departments will wither away in the years to come, there’s no question that the role of IT executives, managers and professionals will evolve, likely away from that of hands-on technologists and more toward that of “technical strategic thinkers,” or consultants to the business that identify and secure the necessary IT resources to move the enterprise forward.
That being said, another important element of the evolution of IT that must be considered is the trend toward “self-service IT.” That is, thanks to Enterprise 2.0 tools and services, business end-users are now masters of their own domains, they can create and share their own front-end applications (or mashups) without having to submit requests to IT. Does this mean less of a role for IT, or simply less hassle of fussing with piles of user requests and the ability to concentrate on the big things, like back-end security? More likely the latter