By Scott Brown
In the second part of Scott Brown’s real life case studies on using, reusing, and repurposing information we move into the real Bermuda Triangle. Where exactly does the information go that we, as professionals, provide for our clients/users? What ‘use’ do they make of it? We all need to show value in the services we provide with tangibility and outcomes being important. Scott also points out that we need to think more about how ‘savvy’ our users may already be and get ready to partner with them more as it could lead to better outcomes all around.
Part 2: How Do THEY Use Information? Investigating the user information process
Sometimes our customers, clients and users seem mysterious. They come to us for research, they use our resources but then, what do they DO with the research or the information? Many times, we complete the research request, our users search our databases, and we never have any visibility on how the information was used, or even if it was useful. It goes into a black hole.
I ventured into the void and talked to two different corporate library users to ask the questions: what DO you do with the information; how does it fit into your overall information process; what value do you get from using the library services? Here’s what I found out.
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