I am pleased to welcome my first mystery 8 things blogger!
This blogger is from an end user organization and would prefer to remain anonymous. Which is cool. It’s also a shame because this is a good and honest article — would love more like this from end users! (I can also give you a fake picture.)
8 Ways to Kill Your ECM Project
1 — Make sure to include only high-level managers in the planning stages.
Don’t let anyone who actually does the work anywhere near the process. They are “too busy” to be bothered. Senior managers know all of the step-by-step processes, of course, and they have lots of opinions on how these can be made more efficient. (Plus, one of them probably has a brother-in-law who sells ECM software.)
2 — Do not appoint a project leader.
Or, appoint several and let them fight it out. You can also appoint one, and make sure they don’t have any actual authority. These are all good. The point is to avoid leadership and accountability at any level.
3 — Write up detailed project plans and timelines, and then ignore them.
Make sure there are no consequences for missed deadlines, lack of input, or refusing to engage with the project. Failure to complete critical tasks, which stall the other phases of the project, can produce blame, frustration and resentment that will keep your project team entertained for months.