The success of any organization’s information management (IM) strategy depends on managing three different spheres of concern: people, business processes, and technology. IM strategies often fail because they do not properly address one or more of those areas which are like three legs of a stool: remove one and the whole thing falls over.
The following eight points identify some key considerations for each of these legs. Each point is a distinct, major area of activity within any large-scale IM strategy. Putting sufficient effort into all of these areas will significantly improve your degree of success, but losing focus on even one of them can have a disproportionately large and detrimental impact.
8 Information Management Strategy Factors
The First Leg: People
1 — Don’t Underestimate the Challenges of Changing People’s Behavior.
Changing people’s behavior is the greatest obstacle to the success of an IM strategy. Behavior changes when there is motivation to do so, and when the barriers to change are removed. If people don’t believe that changing will make them more successful or make their lives easier, they won’t do it. Even when convinced of the benefits of changing, the transition must be facilitated by removing the obstacles and overcoming the inertia of the status quo.
Consequently, a change management plan is an essential component of an IM strategy, including an ongoing communication program to emphasize the strategy’s benefits and demonstrate organizational support. It should also include an easily accessible support program, consisting of training, well-written documentation, and support staff who can answer questions and solve problems quickly.
Continues @ http://aiim.typepad.com
- 8 Ways To Learn from the Wisdom of the Crowd (digitalassetmanagement.org.uk)
- What is an Electronic Document Workflow? And Why Should You Care? (digitalassetmanagement.org.uk)
- Enterprise 2.0 Failure: My Story (digitalassetmanagement.org.uk)