A nice piece in Monday’s Wall Street Journal on knowledge management: Who Knows What? Finding in-house experts isn’t easy. But most companies make it harder than it should be. The article, by Dorit Nevo, Izak Benbasat andYair Wand, explores the expertise location benefits of enterprise 2.0.
The authors describe the use of blogs, wikis, social networking and tagging as ways to collect and expose expertise with an enterprise”
“Every big company has in-house experts. So why don’t they use them more?
In-house experts, with their specialized knowledge and skills, could be invaluable to both colleagues and managers. But often workers who could use their help in other departments and locations don’t even know they exist.