Using expertise and talking about it – Knowledge Jolt with Jack.
Matt opened with a discussion of “lost knowledge” and how that is a topic that often frames expertise and discussions around how well organizations are able to continue operating. But there are other types of expertise that are important to organizations: know who; know how; experience; memory; skills; technical. Depending on the type of organization and the situation in which it finds itself, the importance of these types will vary. There will also be differing types of risks associated with each type, with attending risk management strategies. And there will be different ways to develop and encourage development of expertise. These nuances are the subject of their survey.
Continues @http://blog.jackvinson.com/archives/2010/06/17/using_expertise_and_talking_about_it.html
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