Everybody hates doing documentation. Anyone who claims to enjoy doing should be on some kind of watch list. Robin East (@insidedctm) asked the question on twitter today
“project documentation: “documents” on their own are totally inadequate. Wikis are barely better. Anyone tried something else?”
The most effective documentation experience I ever had was the first where, as an afterthought, we incorporated video.
Robin’s question prompted me to think back to when I left Delta Air Lines in 2002 after ten years. I had started at the air line working in an entry level clerks position in maintenance and ended my career there as an advisory architect in document management. An odd beginning but by the end I had touched every content management related project at the company and as you might have noticed I tend to collect opinions.
Continued atVideo As Project Documentation Big Men On Content.