IT and the ECM user: The same person?

IT and the ECM user: The same person? | Hyland Software’s Document Management Blog.

I spent part of today in the commercial vertical OnBase group of user experts (VOGUE) meeting. Remember what I said aboutECM being the convergence of people (among other things)? Well, I’m one-for-one so far with my theme.

During one of the sessions, the presenter stopped and asked how many IT people were in the room. Then, she asked how many were the people actually using the technology. The room was split 50/50. And then, she threw a curveball: “How many act as both IT and the user?” About a third of the room proudly raised their hands.

ECM is a technology that, in function, needs to have a breadth ofcapabilities. Think robust workflows to route carefully organized documents and data, and the auditing capabilities to track it all.

Continues @http://blog.hyland.com