I posted a number of tweets recently about ECM and Information Management (IM).Richard Veryard (@richardveryard) asked me on Twitter to assemble these tweets on my blog so that he could comment properly. So, here is an attempt describe and expand my train of thought in the format of a blog post (and hopefully soon get to read some good comments).
“The missing piece and root cause of most ECM woes is a lack of understanding of business context — how people and business processes use content.” –Forrester
When we perform a task, we usually do not access and use the information or tool(s) we need in isolation. We do it in a usage context; a certain place, time, and physical environment. This usage context probably contains other information items that we currently view or have recently accessed.
Continues @ http://blog.contentmanagementconnection.com
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